Terms & Conditions

Alterations to Terms & Conditions and this Site

Kimbapham.com retains the full discretion to alter or amend the terms of use of this website with or without prior notice. In case you disagree with any of the changes made to the terms, your only option is to discontinue using this site. Please be advised that prices are subject to change without prior notice. If a product is inaccurately priced, kimbapham.com reserves the right to refuse, restrict, or cancel any orders placed at the incorrect price.

Copyright All content on this website, such as images, drawings, sound, graphics, and text, is safeguarded by international copyright and other proprietary laws and treaty provisions. kimbapham.com provides you with a restricted license to access and utilize this site for personal purposes only. It is prohibited to download, duplicate, sell, or modify any part of this site without explicit written authorization from kimbapham.com, unless specifically invited to do so. By accessing this site, you agree to use only the means provided by kimbapham.com and not any alternative methods.

User Warranties In placing an order, you warrant that you are over 18 years of age, and that you are providing kimbapham.com with accurate, true, and complete information, and that you have the authority to place the order.

Your account  You are accountable for ensuring the confidentiality of your account and password and for limiting access to your computer. Additionally, you agree to assume responsibility for all activities conducted under your account or password. While kimbapham.com may offer products intended for children, we exclusively sell them to adults. If you are under 18, you may only use kimbapham.com with the involvement of a parent or guardian. Kimba Pham retains the right to decline service, terminate accounts, edit or remove content, and cancel orders at their sole discretion.

Disclaimer of Warranties By using this site, you explicitly understand and agree that your usage is solely at your own risk, and the site is provided on an "as is" and "as available" basis. kimbapham.com does not make any representations or warranties, whether express or implied, regarding the operation of this site or the accuracy, content, materials, or products included on this site.

To the maximum extent permitted by law, kimbapham.com disclaims all warranties concerning the information and services provided on these sites, as well as the merchandise offered and sold on this site. This includes, but is not limited to, warranties of merchantability and fitness for a particular purpose. We cannot guarantee the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price, availability, or other information displayed or distributed through this site.

kimbapham.com ensures that this site, its servers, or emails sent from this site are free from viruses or other harmful components. However, kimbapham.com will not be held liable for any damages arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Please note that certain state laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If such laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.

You agree to indemnify and hold harmless kimbapham.com and Kimba Pham and its officers, directors,contractors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.

If we have grounds to suspect a violation of any of these terms and conditions, including the provision of false information, we retain the right to terminate your account and limit your access to this site.

Photography Please note that due to screen defaults and photography techniques, some items may appear slightly larger or smaller than their actual size. Additionally, the colour of stones may appear lighter or darker, and the gold colour may vary from its actual shade. We cannot guarantee the colour you see matches the item colour.

Special Orders Once a Special Order is initiated on behalf of a customer, it cannot be cancelled or returned for credit or refund. It is important to note that items marked as special orders are clearly indicated as such, and customers are obliged to sign a quote confirming their comprehension and acceptance of these terms.

Workmanship Warranties and Repairs Kimba Pham offers free repair services for any manufacturing faults within 6 months from the date of purchase. Please note that manufacturing faults do not cover the following:

  • General wear and tear
  • Damage caused by negligence or improper care
  • Repairs performed by other jewellers, including re-sizing
  • Broken chains
  • Broken or bent claws or prongs
  • Misshapen rings
  • Chipped, cracked, or broken gemstones
  • Worn-off plating

For repairs, please email hello@kimbapham.com with the following details:

  • Details of the item needing repair (with attached images)
  • The original sales invoice
  • You contact details 

If the item is repairable we will send you a repair estimate with shipping/drop off details. Kimba Pham is not responsible for the item till it reaches our possession. Repairs may take 4-6 weeks.

Order over the phone or email We gladly accept most major credit cards as a form of payment. You have various options to place your order, and you will have the same selection for gift-wrap and including a message. You can either call us at +61 420 643 323 and provide your credit card details over the phone, or you can email us at hello@kimbapham.com.

Cancelling or Changing your order Your credit card will be charged once you have placed your order. You will only be charged for the items you have selected, as well as any applicable shipping and taxes. Before shipping, orders are subject to verification and approval. We are not liable for any errors that occur during the order, address or credit card entry process.

If there are any discrepancies with your order, please contact  +61 420 643 323 as soon as possible. Please note that once an order has begun the manufacturing process, we are unable to make modifications to your order.

Sizing and Fit There is a printable ring sizing guide with a cutout ring sizer and an international ring size conversion chart that can be used as a quick reference to choosing a suitable ring size. For the most accurate result it's best to order a ring sizer here to be posted to you or book an appointment with Kimba to determine your size. Otherwise we are also often able to determine the correct size with images of the person with clear sight of hands in the frame. 

Resizing Our policy includes a complimentary resizing service within the initial 6 months of receiving your ring (for custom and bespoke rings only). The range of resizing options may vary depending on the design. We recommend verifying your accurate ring size with a local jeweller and then reaching out to us to arrange the resizing process accordingly.

Insurance We highly recommend insuring your jewellery to ensure its protection. Although we don't provide insurance services directly, we suggest considering Q Report. With Q Report, you can enjoy various benefits in case your jewellery is lost, stolen, or damaged. They offer coverage up to 125% of the agreed value, allowing you to return to your original jeweller for replacement. Moreover, their dedicated team provides comprehensive support throughout the entire process.

Jewellery insurance policies offer specific advantages tailored to your jewellery's usage and provide appropriate coverage in situations where it may be lost, stolen, or damaged. Unlike some home and contents insurance policies that exclude coverage for valuables outside of the home, jewellery insurance ensures coverage for everyday wear.

Q Report insurance policies even cover your jewellery during overseas travel, eliminating the need for expensive additional coverage in your travel insurance. If you would like a more detailed comparison of home and contents insurance, travel insurance, and jewellery insurance, contact Q report