Payment & Shipping terms
ORDERS & PAYMENT
For online orders, an order confirmation will be emailed to you as soon as your order is completed. A second delivery confirmation will be sent to you with tracking information once your order has been posted.
Payments are made securely via credit card or Paypal.
All prices are listed in Australian dollars AUD.
For special orders (custom/bespoke/one of a kind) - you will be sent a quote and invoice, production will commence when the 50% deposit has been received. See this link for finer details of the process
PICK UP OF PURCHASE
If you are local or will be in the area, you may arrange pick up of jewellery pieces direct from my studio in Eltham or in Melbourne CBD.
If the item you have ordered is in stock it will be shipped within 3 business days (excludes weekends and public holidays) of payment being received. Otherwise please allow up to 3 weeks for your order to be made & shipped. If your item is required urgently, please contact me - I often can meet your required delivery date.
Shipping is worldwide from Melbourne, Australia so please keep this in mind in regards to postage delivery times to your state or country
All items are covered with transit insurance, all shipping methods have tracking and a signature is required upon receiving the item.
Australian orders will be shipped FREE via:
Australia Post - Express Parcel Post
1-2 days for Metro and up to 7 days for non Metro.
International orders will be shipped flat rate via - International Express:
USA & Canada - AU$40.00
Asia Pacific - AU $35.00
UK & Europe - AU$40
New Zealand - AU $30
Rest of the world - AU$45.00
Please contact for shipping time estimates
All high value orders will be shipped via International express shipping with DHL or FedEx. You will be sent a quote with any special orders, or you may request International Courier for an online order. You will be contacted upon dispatch and notified of your tracking number. Items to the USA, Canada and Europe will take approx 5-10 days to arrive.
INSURANCE AND CUSTOMS
All items are fully insured whilst in transit. Once the item is signed for it is no longer insured.All international customers are responsible for customs import taxes and duties within their own country. We will include an invoice with each parcel stating the full amount of each package. An estimation on charges for each country can be obtained here.